Shipping policy
SHIPPING POLICY
OUR COMMITMENT
At Striped Dynasty Kennels, LLC., every order represents more than a purchase-it represents our brand. Whether you're ordering apparel, accessories, or a limited-release collection, every package is prepared with the same attention to detail, professionalism, and pride that defines our kennel.
We are committed to providing a smooth, transparent, and reliable shipping experience from the moment you place your order until it arrives at your door.
ORDER PROCESSING
Most in-stock orders are processed within 3-7 business days before shipment.
Because many of our products are made to order or released in limited quantities, certain items may require additional production time before they are ready to ship.
Estimated processing times for limited releases or made-to-order merchandise will always be communicated on the product page whenever applicable.
Orders are processed Monday through Friday, excluding weekends and holidays.
SHIPPING & TRACKING
All orders are shipped using trusted national shipping carriers through Pirate Ship.
Once your order has been fulfilled, you will receive a shipping confirmation email containing your tracking information so you can monitor your shipment from departure to delivery.
DELIVERY ESTIMATES
Most domestic orders arrive within 3-7 business days after shipment.
Delivery estimates begin after your order has been processed, not when it is placed.
Shipping carriers may occasionally experience delays due to weather, holidays, carrier volume, or circumstances beyond our control. While we strive to ensure prompt delivery, estimated delivery dates cannot be guaranteed.
LIMITED RELEASES
Many Striped Dynasty Kennels products are produced as limited-release collections.
To maintain quality and exclusivity, certain releases may require additional production time before shipment.
Limited-release merchandise will always display any extended processing times within the product listing whenever possible.
Your patience allows us to maintain the quality and attention to detail our customers expect.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address during checkout.
Striped Dynasty Kennels is not responsible for orders delayed, lost, or returned due to incorrect shipping information provided by the customer.
If a package is returned because of an incorrect shipping address, additional shipping charges may be required before the package can be reshipped.
LOST, DAMAGED, OR STOLEN PACKAGES
Once a shipment has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.
If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery and include your order number along with photographs of the packaging and merchandise so we can promptly assist you.
If tracking indicates that a package has been delivered but cannot be located, we recommend first checking with household members, neighbors, or your local carrier before contacting us.
INTERNATIONAL SHIPPING
International shipping may become available in the future.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local government.
QUESTIONS
If you have any questions regarding shipping, processing times, or your order, please contact us before placing your order. We are always happy to assist and are committed to providing a professional experience worthy of the Striped Dynasty Kennels name.